Customer Support
All questions and answers at a glance
FAQ (Frequently Asked Questions)
What is the quality of Torréf Privée coffee beans?
These are 100% Arabica specialty coffee beans, meaning they are exceptional beans, guaranteed freshness, and rated 80+ by the SCA. Specifically, these beans are sourced from the finest terroirs, carefully cultivated, traceable, and artisan-roasted to deliver a rich and authentic taste experience.
Why is my first pack of coffee free?
In fact, we're giving you your first pack of coffee free. Why? Because we want you to see and feel that you're making the best choice. It gives you an idea of the confidence we have in our products!
When will I receive my free coffee pack?
After registering, your free coffee package will arrive within 2-3 business days!
When will my new coffees be delivered?
Your monthly delivery will always arrive between the 8th and 14th of the month. We deliver your new coffees directly to your mailbox for free. The ultimate in convenience!
Do you have notice for termination?
Once you receive your free coffee package, you have a 14-day cooling-off period. If you cancel during your cooling-off period, we'll end your subscription, and you won't have to pay anything. After the first 14 days, we'll give you a one-month notice period. Did you cancel before the 10th of the month? Then you'll only have one payment left and one delivery left.